Frequently Asked Questions
Everything you need to know about your Hourglass experience.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also monitor your order status by logging into your account on our website.
Are Hourglass products cruelty-free?
Yes, Hourglass is a proud cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our site. Items must be in new or gently used condition to qualify for a full refund.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and delivery timelines vary by country and are calculated at checkout.
How can I find the right shade for my skin tone?
We offer a virtual shade finder tool and complimentary digital consultations with our beauty experts to help you find your perfect match.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Afterpay.