Returns & Exchanges
At Hourglass Cosmetics, we want you to be completely satisfied with your purchase; therefore, we offer a 30-day return window for items in new or gently used condition. Complimentary return shipping is provided for all domestic orders to ensure a seamless experience.
Initiate Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Label
Once your request is submitted, a prepaid UPS shipping label will be generated and sent to your email address for easy printing.
Package Items
Securely pack your items in the original shipping box or any sturdy carton, ensuring all original components are included before attaching the prepaid label.
Ship and Refund
Drop off your package at any authorized UPS location; your refund will be processed to the original payment method within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing